Ryan M. Werner
18721 Dumbarton Oaks Drive, Cornelius, NC 28031
(704) 277-9938 ryan@teamwerner.net
Professional & Personal Summary
Twenty years of sales, business development, technology, operations and project management leadership from small, cutting edge startups on up to a Fortune 50 global market leader. Greatest value add to an organization is owning and building high level, executive relationships with customers that translate into product satisfaction, expansion opportunities and sales. Enjoy working in a close-knit, team environment to sell company and product value to customers while also helping solve complex technology and operational challenges.
Experience
Skuid, Inc. June 2016 - present
Chattanooga, TN
Account Management, Customer Success Manager, Enterprise Eastern US & EMEA
Skuid is a small, venture capital funded software startup headquartered in Chattanooga, TN. Skuid’s cloud-based user experience platform enables businesses to create enterprise-grade, bespoke applications writing little to no code.
• Customer portfolio under management consists of 25+ global companies ranging in size from midenterprise
to Fortune 50 with gross revenues in excess of $500B annually. Industry verticals include
financial services, manufacturing, energy, healthcare, technology, human capital, media &
entertainment. Represents $8M (~50%) of Skuid’s annual recurring revenue and $1M in professional
services revenue.
• Key high-level responsibilities are overall customer ownership, strategic account growth and
executive stakeholder relationships. Tactically, coordinate Skuid’s sales, support, professional
services, product engineering and marketing teams to assure customers are achieving maximum
value and impact with the Skuid platform.
• Regular ongoing customer activities include monthly and quarterly cadence with stakeholders,
promoting & coordinating upgrade activities, coordinating training opportunities, identify and scope
new subscription and professional services opportunities, and lead the end-to-end renewal process.
• The collective efforts of the Enterprise Customer Success team have resulted in consecutive years of
best-in-class churn below 4% (versus the industry standard of 8-10%), negative net churn of 135%
over the last twelve months and year over year customer revenue growth of over 20%.
• Two-time winner of Skuid’s President’s Club award (2016 & 2017).
Bank of America, N.A. June 2009 – June 2016
Charlotte, NC
Service Delivery Management in Global Human Resources Technology for Global Mobility
Bank of America is the second largest global bank, headquartered in Charlotte, NC. The Global Human Resources Technology group supports a dozen key functional HR areas, including Global Mobility. The Global Mobility team manages the full lifecycle of a bank associate’s short- and long-term global expatriate work assignments.
Technology leader on three multi-million dollar HR initiatives - Merrill Lynch acquisition (completed in 2011), HR outsourcing transition from Fidelity to Aon Hewitt (2012-2013), and the HR ‘Simplify and Improve’ transition from two HR platforms (Oracle, international – PeopleSoft, domestic) to one global, consolidated, cloud-based platform, Workday.
Project management leader on both initiative and BAU work efforts. Partnered with Global Mobility line of business to define and document business requirements, then with the Global HR Technology development team to evaluate and document high- and low-level design. Documented, maintained and reported project details to participants, business owners and technology leadership.
Key strategic partner for Global Mobility, that drove evaluation of current technology infrastructure, declining technology needs, potential vendor consolidation and cost savings, and expansion of internal application functionality while meeting data security and risk compliance requirements.
Technology owner and resource manager of Global Mobility’s primary internal application, Centralized Resource Tool. CRT was used as a data hub for HR and pay data sent downstream to vendors, as well as key application functionality used to compile assignee yearly total pay summaries, stage data for cash & equity tax calculations, compiling and distributing cash & equity award statements.
Oversight of Global Mobility’s vendor application portfolio used for assignee management, relocation, immigration and tax services, global cash & equity award calculations, and short-term business travel. Included yearly disaster recovery exercises, technical recovery planning and continuity, all aspects of application security, break/fix issues, product enhancements and releases.
TechStructures, LLC October 2007 – May 2009
Charlotte, NC
Business Development and Client Delivery Manager
TechStructures, LLC was a regional provider of networked managed services for small to mid-sized companies. These managed services included desktop and server maintenance, user help desk, document management solutions and VoIP telephony.
Managed support engineers and the day-to-day operations of the Network Support team. Monitored workflow, developed and establish the standard operating procedures (SOP) documentation, conducted quarterly business reviews with customers and handle customer service issues as they arose, oversaw recruiting, interviewing and hiring.
Led a multi-month implementation of a new ticketing and accounting system called ConnectWise used to track all incoming support tickets, workflow with customers, time sheets, invoicing and management reporting.
Sourced, identified and initiated sales calls to potential customers. Worked alongside of technical team lead to conduct initial prospect meetings and network onsite surveys. Managed the full sales life cycle through proposal and engagement.
New World Mortgage, Inc. May 2003 – September 2007
Charlotte, NC
Vice President of Operations & Human Resources
New World Mortgage, Inc. was a 50-employee, privately owned mortgage brokerage that served the mortgage needs of clients in the greater Charlotte, NC and northeast Ohio residential housing markets.
Member of the executive leadership team responsible for setting direction and overall leadership for the organization.
Operational leader that established human resource department, oversight and implementation of recruiting and new hire on-boarding function, established loan file compliance and state mandated licensing for the main office, satellite offices and individual loan originators, managed all operation and support staff.
Technology directional leader for all hardware and application infrastructure; maintained and managed partnership with external support provider.
Oversight and leadership of the loan processing/production team that supported the loan originators including the establishment of best practices, process and procedures, reporting and file accountability.
Recruiting, Self Employed January 1998 to April 2003
ThinkingAhead Executive Search, Shikare, Momentum
Nashville, TN
Recruited and placed business strategy consultants, high-level technologists and executives while at ThinkingAhead, Shikare and Momentum.
Developed Oracle recruiting practice at ThinkingAhead focused specifically on the placement of Oracle ERP application consultants and database administrators.
Developed e-commerce recruiting practice at ThinkingAhead with two other colleagues; recruited and placed web application developers, strategists, designers and infrastructure architects.
President’s Club Award winner in 1998 and 1999 at ThinkingAhead Executive Search.
While consulting through Momentum, restructured and developed the overall recruiting and HR processes as well as go to market plan for local medical transcription services provider.
Also consulting through Momentum, assisted local motorsports team with their overall sponsorship and marketing plan for the 2002 race season.
Education
Middle Tennessee State University December 1997
Murfreesboro, TN
Bachelor of Science, Business Administration in Mass Communications